Teach English Abroad
Terms & Conditions
We strongly suggest that you read, and understand, our standard Terms and Conditions. Please contact TEFL England if you have any questions relating to these terms.
Deposits and Balance Payments
1. If you want to pay a deposit at the time of booking,and as long as your course is more than two weeks away, you can make a deposit of £50, which is non-refundable.You can pay with most major debit and credit cards or by paypal. The remaining balance will automatically be charged to your card two weeks before the course start date.
If your course starts within the next two weeks you will need to pay the full amount at the time of booking. If you don’t want your balance payment to be taken automatically, give us a call and we can arrange a way more convenient to you
If a booking is made 2 weeks or less before the course date the full amount is payable at the time of booking.
If a full or partial refund has to be made through no fault of TEFL England, then a 3% charge will be made to cover bank transaction charges. One such instance might be failing to enter a promotional code at the time of booking a course, in this case to retrospectively issue a discount will incur a 3% levy.
Making changes to your courses
2.You may make changes to the date or location of your TEFL / TESOL course for the following administration fees:
- Within seven days of booking - No charge. However, if you book a Practical Weekend Course within seven days of the course start date you will not be able to make any changes and will forfeit your course fee.
- For Practical Weekend Courses no changes can be made by the student within seven days of the start date of the course and tutees are not entitled to any refund for non-attendance at the course.
- You can change your course free of charge if you request to do so over 30 days before the start date.
- Between 30 days and 7 days of course start date to change course the charge is - £40( €60)
- Students are not entitled to any refund for non attendance
- If an emergency prevents your course attendance, a £75 (€100) fee must be paid to re-book your course. This is upon written proof of the incident as well as at the Course Manager’s discretion. This is also subject to availability.
- A no-show with no warning is non-refundable and non-transferrable to another course.
Customer Satisfaction
3. If for any reason you are not satisfied with the course you have purchased you are entitled to a full refund within seven days from the date you made the purchase of the course, unless this is within 7 days of the start date of a weekend course. In this case no refund is possible. After 7 days you are out with the 'cooling off' period and you are not entitled to a refund if you wish to cancel.
Course cancellation
4. We reserve the right to change or cancel the course. The very nature of the TEFL course offered requires flexibility by all parties. For this reason the outline itinerary and description must be taken as an indication of what may take place on the course, and not as a contractual obligation.
5. Receipt of a deposit does not imply acceptance of a booking. TEFL England will confirm acceptance of your booking in writing or via e-mail.
What is included
6. Transport to and accommodation at the venue is not included in the price of this TEFL course. In most cases refreshments, such as tea or coffee, are provided during the course but all food and other related costs are not included in the price of this TEFL course.
Not completing the weekend or weekday courses
7. If a student misses the second day of their TEFL course, for whatever reason, they may attend the missed days on another date for a fee of £75 per day.
8. If the minimum number of bookings required to run a course is not met, and if TEFL England has to cancel a course for this reason, they will endeavour not do so less than 14 days prior to the course date.
9. In the event of a TEFL England trainer being unable to attend due to trainer illness or other circumstances beyond their control, the course may be cancelled. TEFL England will endeavour to provide an alternative trainer but this is not always possible. Refunds of any fees paid will be made but no liability shall be taken for travel or accommodation costs incurred by you.
10. If a student arrives an hour or more late for the start of a course (whether at morning or afternoon periods) then TEFL England reserves the right for the tutor to refuse entry to the course to the student.
Failing the course
11. In most cases, students pass the course. However, if the tutor feels you have not participated fully on the course or that you have not assimilated the content of the course sufficiently then you may be failed. In these cases no certificate will be issued. Attendance on further courses can be arranged at the discretion of the course manager.
Prices
12. TEFL England reserves the right to change any of the prices, service or other particulars contained on the website at any time.
Liability
13. TEFL England does not accept liability for any loss or additional expense caused by delay or interruption to travel services, weather conditions, civil disturbance, industrial action, strikes, wars, floods, sickness or force majeure. Such losses or additional expenses are your responsibility. Force majeure represents unusual and unforeseeable circumstances such as war or the threat of war, riots, terrorist activity, civil strife, industrial disputes, natural or nuclear disaster, fire, flood or adverse weather conditions.
14. TEFL England does not accept responsibility or liability for death, bodily injury or illness caused to the client or any other person included on the application form. Any claims shall be subject to English law in respect of any question of liability or quantum, and all proceedings shall be within the sole domain of the English courts.
Complaints
15. You must communicate any perceived failure in the performance of this contract at the time to us and give us the opportunity to arrive at a satisfactory solution.
16. TEFL England reserves the right to provide an alternative trainer in the event of their inability to attend due to ill-health or other emergency.
Acceptance of Terms and Conditions
17. By signing the application form, verbally agreeing on the telephone or ticked the relevant box on the website you are agreeing to accept all these conditions. The person who signs the booking form, does so on behalf of all the individuals included on it, so that all are bound by the booking conditions.
Online Course
18. You cannot get a refund on online courses if you have already begun the course or outwith the 7 day cooling period. You have 6 months from purchase to complete the course. If you need an extension, this can be arranged at £40 per month. Please contact info@TEFLengland.co.uk to extend your course.
Certificates
19. Every endeavour is made to ensure that certificates reach the successful tutee within 28 days of completion of the course. TEFL England, however, cannot be responsible for certificates that are not received due to postal issues. If you have not received your certificate within 28 days of passing your course, please contact TEFL England for assistance.
20. All tutees can request a new certificate to replace a lost certificate for the administrative fee of £5. This fee includes standard postage and packaging. If the tutee requires alternative postal arrangements, this will solely be at the cost of the tutee.
